Return,Refund and Exchange Policy
Return and Refund Policy
At HYPEKIXK, customer satisfaction is our top priority, and we are committed to providing a smooth and satisfying shopping experience. However, due to the specific nature of our products, all sales are considered final once you have received and confirmed the item’s condition. We do not accept returns, refunds, or exchanges, except in cases where an error has occurred on our part.
Returns
We accept returns only in the event of a mistake on our part, such as incorrect sizes, colors, or models. If you receive an item that does not match your order, please notify us within 24 hours of receiving your package. Unfortunately, we cannot accept any return requests made after this 24-hour window. For any return-related inquiries, please contact us at [email protected] or reach out to us via WhatsApp at +6011-1315-9877.
Eligibility for Returns
- Only new and original price items are eligible for returns.
- Sales items and pre-owned items are not eligible.
- Returned items must be in new, unused condition, including all original accessories and packaging. Items that do not meet these criteria, including those with missing accessories or damaged packaging, will not be accepted.
To initiate a return, contact us through WhatsApp at +6011-1315-9877 and provide the necessary details, including proof of purchase and photos of the items.
Refunds
Once we receive and inspect your returned item, we will notify you within 2-3 business days whether your refund has been approved. If approved, your refund will be processed to your original payment method. The timing of the refund appearing in your account may vary depending on your card issuer or bank.
Important Notes
- HYPEKIXK reserves the right to decline refunds or returns if the request is found to be fraudulent or if the user has exhibited abusive behavior.
- We do not disclose the reasons for unsuccessful refund or return requests.
- f you experience any issues with your refund, please check with your bank or payment issuer.
Exchanges
Exchanges are only accepted if we made an error in the size, color, or model of the item you received. We cannot accommodate exchange requests for any other reason. If you believe an exchange is necessary, please contact us promptly.